Privacy Policy

Sistem Kami ("we", "us", or "our") operates the website sistemkami.com and provides a booking and business management platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

By using Sistem Kami, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following types of information:

• Personal information — name, phone number, email address, and other details provided when creating an account or making a booking.
• Booking data — package selections, time slots, payment status, and booking history.
• Business information — organizer profiles, package details, pricing, and operating hours.
• Usage data — pages visited, time spent, device type, and browser information collected via cookies and analytics.
• Payment information — payment is processed by third-party gateways (Toyyibpay, Stripe). We do not store full card details.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Send booking confirmations and reminders via WhatsApp or email
• Enable organizers to manage their business and communicate with customers
• Improve platform performance and user experience
• Comply with legal obligations
• Detect and prevent fraud or misuse

We do not sell your personal information to third parties.

3. Cookies & Analytics

We use Google Analytics to understand how visitors interact with our platform. Google Analytics uses cookies to collect anonymized data such as page views, session duration, and traffic sources.

We also use functional cookies that are essential for the operation of the platform (e.g. session management, CSRF protection). These cannot be disabled without affecting core functionality.

You can control analytics cookies through our cookie consent banner. Declining analytics cookies will prevent Google Analytics from tracking your visit. For more information, see Google's Privacy Policy.

4. Third-Party Services

We use the following third-party services, each with their own privacy policies:

• Google Analytics — website analytics
• Toyyibpay — online payment processing
• Stripe — online payment processing
• Fonnte — WhatsApp notification delivery

We share only the minimum information necessary with these services to provide their functionality.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Organizer accounts and their booking data are retained for a minimum of 12 months after account closure for legal and audit purposes.

You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for analytics cookies at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS. Payment processing is handled by PCI-compliant third-party gateways.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: salessistemkami@gmail.com
• WhatsApp: +60 11-2405 3082
• Address: Ipoh, Perak, Malaysia