Sistem Kami is a cloud-based booking and business management platform designed for studios, service providers, and event organizers in Malaysia. It helps you manage your packages, time slots, bookings, payments, workers, and customer communications — all in one place.

Who is Sistem Kami for?

Sistem Kami is built for any business that takes bookings — fishing clubs, photography studios, sports facilities, event planners, and more. If you manage time slots, packages, and customers, Sistem Kami is designed for you.

How do customers make a booking?

Customers can browse your packages on your public profile page and select a time slot to book. They fill in their details and pay online. Alternatively, you can also accept manual bookings — customers send a WhatsApp message and you create the booking from your dashboard.

Can I manage multiple packages and time slots?

Yes. You can create unlimited packages, each with their own time slots, pricing, capacity, and availability. Special dates, off-days, and slot-level customization are all supported.

What payment methods are supported?

Sistem Kami supports online payments via Toyyibpay (FPX, debit/credit card) and Stripe. Manual payment collection (cash, bank transfer) with QR code display is also supported.

Can I accept deposits instead of full payment?

Yes. Deposit-based booking is supported. You can configure the deposit amount per package and collect the remaining balance manually before the booking date.

Does the system send booking reminders?

Yes. Sistem Kami sends automated WhatsApp reminders to customers before their booking date. You can configure quiet hours so reminders are only sent at appropriate times.

常见问题 | Sistem Kami

一般问题

Sistem Kami 是一个基于云端的预订与业务管理平台，专为马来西亚的工作室、服务提供商和活动主办方设计。帮助您管理套餐、时间段、预订、付款、员工及客户沟通——一切尽在一处。

Sistem Kami 适合所有接受预订的业务——钓鱼俱乐部、摄影工作室、体育设施、活动策划公司等。只要您管理时间段、套餐和客户，Sistem Kami 就是为您而设计的。

公共网站现已支持英语、马来语和中文（普通话）。主办方控制台正在逐步翻译中。客户通过 WhatsApp 的沟通信息可由主办方以任意语言自定义。

预订与套餐

客户可在您的公开主页浏览套餐，选择时间段进行预订，填写资料并在线付款。也可接受手动预订——客户发送 WhatsApp 消息，您从控制台创建预订。

可以。您可以创建无限数量的套餐，每个套餐有独立的时间段、定价、容量和可用性设置，支持特殊日期、休息日及时段级别自定义。

可以。您可以设置周期性休息日（如每周一）、特定屏蔽日期，以及每个时段的自定义营业时间，让您完全掌控自己的档期。

可以。主办方可直接从控制台创建手动预订，适用于现场到访的客户或通过 WhatsApp 接收的预订。

付款

Sistem Kami 支持通过 Toyyibpay（FPX、借/贷记卡）和 Stripe 进行在线支付，也支持手动收款（现金、银行转账）及 QR 码展示。

Sistem Kami 不收取超出支付网关标准费率的额外交易手续费。Toyyibpay 和 Stripe 有各自的处理费用——请参阅其官网了解最新费率。

支持押金预订。您可以为每个套餐配置押金金额，并在预订日期前手动收取余款。

员工与团队

可以。您可以为员工添加独立登录账户。员工可查看预订、办理签到并管理分配的任务——但无法访问您的财务或管理设置。

可以。您可以为每位员工配置佣金比率，系统将根据已完成的预订自动追踪其收入。

通知提醒

系统会在预订日期前通过 WhatsApp（Fonnte）自动发送提醒给客户。您可以配置免打扰时段，确保提醒仅在合适的时间发送。

主办方会收到新预订、付款确认和即将到来的场次通知。通知显示在控制台中，也可选择通过 WhatsApp 接收。